Work Description - Implementation Of Crm On Saas (software As A Service) Model Including Support Service

Indraprastha Gas Limited (IGL), a Public Sector Undertaking, invites tenders for the "IMPLEMENTATION OF CRM ON SAAS (SOFTWARE AS A SERVICE) MODEL INCLUDING SUPPORT SERVICE" (Tender Reference Number: IGL/ET2/CP/CM18040). This open tender, categorized as an IT service procurement, requires bidders to provide a comprehensive CRM solution on a Software as a Service (SaaS) model, encompassing full support services. The tender documents are available for download from September 20, 2024, 05:56 PM to October 25, 2024, 02:30 PM. Bid submission opens on September 20, 2024, 05:56 PM and closes on October 25, 2024, 02:30 PM, with bid opening scheduled for October 25, 2024, at 03:00 PM. The tender fee is waived, but a bid security (EMD) of INR 2,000,000 is required. Interested parties should submit their bids to Indraprastha Gas Limited, IGL Bhawan, Plot No 4, Community Centre, Sector 9, R K Puram, New Delhi, as per the NIT.