Ministry Of Railways Tender

Goods
Software and IT Solutions

Procurement Of Public Cloud Hosted Grievance Management System For Processing Of Ir Complaints Received Through Social Media (twitter, Facebook) Etc For 3 Year

  • Opening DateOct 16, 2024
  • Closing DateNov 12, 2024
  • Tender Amount Refer Document

Tender Overview

Tender Title Procurement Of Public Cloud Hosted Grievance Management System For Processing Of Ir Complaints Received Through Social Media (twitter, Facebook) Etc For 3 Year
Tender IDNATender Reference Number01245342
Tender TypeOpen/advertised
Tender Opening Date2024-10-16 11:15 AMTender Closing Date2024-11-12 10:00 AM
Tender Value Refer Document Tender LocationNew Delhi , South West Delhi , Delhi
Tender CategoryGoodsProduct CategorySoftware and IT Solutions Tenders
Tender Overview
  • Tender TitleProcurement Of Public Cloud Hosted Grievance Management System For Processing Of Ir Complaints Received Through Social Media (twitter, Facebook) Etc For 3 Year
  • Tender IDNA
  • Tender Reference Number01245342
  • Tender TypeOpen/advertised
  • Tender Opening Date2024-10-16 11:15 AM
  • Tender Closing Date2024-11-12 10:00 AM
  • Tender Value Refer Document
  • Tender LocationNew Delhi,South West Delhi, Delhi
  • Tender CategoryGoods
  • Product CategorySoftware and IT Solutions Tenders

Important Dates

ePublished Date 2024-10-16 11:15 AM Bid Opening Date2024-11-12 10:00 AM
Document Download Start Date2024-10-16 11:15 AMDocument Download End Date2024-11-12 10:00 AM
Bid Submission Start Date2024-10-16 11:15 AMBid Submission End Date2024-11-12 10:00 AM
Clarification start DateClarification End Date
Bid Validity Period (in Days)NA
Important Dates
  • ePublished Date 2024-10-16 11:15 AM
  • Bid Opening Date2024-11-12 10:00 AM
  • Document Download Start Date2024-10-16 11:15 AM
  • Document Download End Date2024-11-12 10:00 AM
  • Clarification End Date
  • Clarification End Date
  • Bid Submission Start Date2024-10-16 11:15 AM
  • Bid Validity Period (in Days)NA

Cost Specification

Tender Fee Refer document
EMD (Earnest Money Deposit) ₹ 1,94,400
EMD Fee Type NA
Payment Instruments/Mode NA

Tender Description

Work Description - For Complete Deion And Other Details, Please Refer To Tender

The Ministry of Railways, PROCUREMENT/CRIS, Chankyapuri New Delhi, invites tenders for the procurement of a Public Cloud Hosted Grievance Management System. This open tender (Reference No. 01245342) seeks a system capable of processing IR complaints received via social media platforms (Twitter, Facebook, etc.) for a three-year period. The tender document is available for download from October 16th, 2024, 4:45 PM to November 12th, 2024, 3:30 PM. Bid submission opens on October 16th, 2024, 4:45 PM and closes on November 12th, 2024, 3:30 PM, with bid opening occurring at the same time on the closing date. The tender fee is nil, but an Earnest Money Deposit (EMD) of ₹194,400 is required. For complete details, refer to the tender document. This project falls under the “Goods” category, specifically "Railway related Products," and is a crucial initiative for improving the Ministry's complaint management capabilities.

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Tender Contact Details

Office Inviting Bids Procurement/cris
AddressChankyapuri New Delhi
Contact Details NA
Email NA
Website NA

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