Ministry Of Railways Tender
Procurement Of Public Cloud Hosted Grievance Management System For Processing Of Ir Complaints Received Through Social Media (twitter, Facebook) Etc For 3 Year
- Opening DateOct 16, 2024
- Closing DateNov 12, 2024
- Tender Amount Refer Document
Tender Overview
| Tender Title | Procurement Of Public Cloud Hosted Grievance Management System For Processing Of Ir Complaints Received Through Social Media (twitter, Facebook) Etc For 3 Year | ||
| Tender ID | NA | Tender Reference Number | 01245342 |
| Tender Type | Open/advertised | ||
| Tender Opening Date | 2024-10-16 11:15 AM | Tender Closing Date | 2024-11-12 10:00 AM |
| Tender Value | Refer Document | Tender Location | New Delhi , South West Delhi , Delhi |
| Tender Category | Goods | Product Category | Software and IT Solutions Tenders |
- Tender TitleProcurement Of Public Cloud Hosted Grievance Management System For Processing Of Ir Complaints Received Through Social Media (twitter, Facebook) Etc For 3 Year
- Tender IDNA
- Tender Reference Number01245342
- Tender TypeOpen/advertised
- Tender Opening Date2024-10-16 11:15 AM
- Tender Closing Date2024-11-12 10:00 AM
- Tender Value Refer Document
- Tender LocationNew Delhi,South West Delhi, Delhi
- Tender CategoryGoods
- Product CategorySoftware and IT Solutions Tenders
Important Dates
| ePublished Date | 2024-10-16 11:15 AM | Bid Opening Date | 2024-11-12 10:00 AM |
| Document Download Start Date | 2024-10-16 11:15 AM | Document Download End Date | 2024-11-12 10:00 AM |
| Bid Submission Start Date | 2024-10-16 11:15 AM | Bid Submission End Date | 2024-11-12 10:00 AM |
| Clarification start Date | Clarification End Date | ||
| Bid Validity Period (in Days) | NA |
- ePublished Date 2024-10-16 11:15 AM
- Bid Opening Date2024-11-12 10:00 AM
- Document Download Start Date2024-10-16 11:15 AM
- Document Download End Date2024-11-12 10:00 AM
- Clarification End Date
- Clarification End Date
- Bid Submission Start Date2024-10-16 11:15 AM
- Bid Validity Period (in Days)NA
Cost Specification
| Tender Fee | Refer document |
| EMD (Earnest Money Deposit) | ₹ 1,94,400 |
| EMD Fee Type | NA |
| Payment Instruments/Mode | NA |
Tender Description
Work Description - For Complete Deion And Other Details, Please Refer To Tender
The Ministry of Railways, PROCUREMENT/CRIS, Chankyapuri New Delhi, invites tenders for the procurement of a Public Cloud Hosted Grievance Management System. This open tender (Reference No. 01245342) seeks a system capable of processing IR complaints received via social media platforms (Twitter, Facebook, etc.) for a three-year period. The tender document is available for download from October 16th, 2024, 4:45 PM to November 12th, 2024, 3:30 PM. Bid submission opens on October 16th, 2024, 4:45 PM and closes on November 12th, 2024, 3:30 PM, with bid opening occurring at the same time on the closing date. The tender fee is nil, but an Earnest Money Deposit (EMD) of ₹194,400 is required. For complete details, refer to the tender document. This project falls under the “Goods” category, specifically "Railway related Products," and is a crucial initiative for improving the Ministry's complaint management capabilities.
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Tender Contact Details
| Office Inviting Bids | Procurement/cris |
| Address | Chankyapuri New Delhi |
| Contact Details | NA |
| NA | |
| Website | NA |
Documents
Document
viewNitPdf_4744245.pdf
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