National Productivity Council Tender
Request For Proposal (rfp) For Providing Call Centre Software And Hardware Items/services For Fullfunctioning Of Support Centre Cum Help Desk Systems/services
- Opening DateFeb 24, 2025
- Closing DateMar 10, 2025
- Tender Amount Refer Document
Tender Overview
| Tender Title | Request For Proposal (rfp) For Providing Call Centre Software And Hardware Items/services For Fullfunctioning Of Support Centre Cum Help Desk Systems/services | ||
| Tender ID | 2025_NPC_790104_1 | Tender Reference Number | No IE/11016/7/24-25 |
| Tender Type | Open Tender | ||
| Tender Opening Date | 2025-02-24 10:00 AM | Tender Closing Date | 2025-03-10 12:00 PM |
| Tender Value | Refer Document | Tender Location | National Productivity Council Lodhi Road New Delhi , Central Delhi , Delhi |
| Tender Category | Services | Product Category | Software and IT Solutions Tenders |
- Tender TitleRequest For Proposal (rfp) For Providing Call Centre Software And Hardware Items/services For Fullfunctioning Of Support Centre Cum Help Desk Systems/services
- Tender ID2025_NPC_790104_1
- Tender Reference NumberNo IE/11016/7/24-25
- Tender TypeOpen Tender
- Tender Opening Date2025-02-24 10:00 AM
- Tender Closing Date2025-03-10 12:00 PM
- Tender Value Refer Document
- Tender LocationNational Productivity Council Lodhi Road New Delhi,Central Delhi, Delhi
- Tender CategoryServices
- Product CategorySoftware and IT Solutions Tenders
Important Dates
| ePublished Date | 2025-02-24 10:00 AM | Bid Opening Date | 2025-03-18 09:30 AM |
| Document Download Start Date | 2025-02-24 10:00 AM | Document Download End Date | 2025-03-10 12:00 PM |
| Bid Submission Start Date | 2025-02-24 10:00 AM | Bid Submission End Date | 2025-03-10 12:00 PM |
| Clarification start Date | 2025-02-24 10:00 AM | Clarification End Date | 2025-02-28 06:00 AM |
| Bid Validity Period (in Days) | 90 |
- ePublished Date 2025-02-24 10:00 AM
- Bid Opening Date2025-03-18 09:30 AM
- Document Download Start Date2025-02-24 10:00 AM
- Document Download End Date2025-03-10 12:00 PM
- Clarification End Date2025-02-24 10:00 AM
- Clarification End Date2025-02-28 06:00 AM
- Bid Submission Start Date2025-02-24 10:00 AM
- Bid Validity Period (in Days)90
Cost Specification
| Tender Fee | Refer document |
| EMD (Earnest Money Deposit) | Refer document |
| EMD Fee Type | Fixed |
| Payment Instruments/Mode | Not Applicable |
Tender Description
Work Description - Request For Proposal (rfp)
 For Providing
 Call Centre Software And Hardware
 Items/services
 For Full Functioning Of Support Centre
 Cum Help Desk Systems/services
The National Productivity Council (NPC), a Central Government Ministry/Department, invites open tenders (Tender ID: 2025_NPC_790104_1, Reference No: No IE/11016/7/24-25) for the provision of Call Centre Software and Hardware, encompassing items and services essential for a fully functional support centre and help desk. The RFP (Request for Proposal) seeks a complete solution, with bids to be submitted by 10 March 2025, 05:30 PM. Bid opening is scheduled for 18 March 2025, 03:00 PM at NPC Lodhi Road, New Delhi. No EMD (Earnest Money Deposit) or tender fee is required. The contract type is empanelment, and the work is estimated to last 180 days. Interested parties can download tender documents from 24 February 2025, 03:30 PM to 10 March 2025, 05:30 PM. All queries should be directed to the Group Head ADMIN, National Productivity Council, Utpadakta Bhawan, Lodhi Road, New Delhi 110003.
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Tender Contact Details
| Office Inviting Bids | Group Head Admin |
| Address | National Productivity Council Utpadakta Bhawan Lodhi Road, New Delhi 110003 |
| Contact Details | NA |
| NA | |
| Website | NA |
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