Punjab And Sind Bank Tender
Rfp For Selection Of Service Provider For Management, Maintenance And Operations Of Contact Center And Customer Relationship Management Solution (crm)
- Opening DateSep 11, 2024
- Closing DateNov 06, 2024
- Tender Amount Refer Document
Tender Overview
| Tender Title | Rfp For Selection Of Service Provider For Management, Maintenance And Operations Of Contact Center And Customer Relationship Management Solution (crm) | ||
| Tender ID | 2024_PSB_771389_1 | Tender Reference Number | PSB/HOTP/02/2024-25 |
| Tender Type | Open Tender | ||
| Tender Opening Date | 2024-09-11 12:30 PM | Tender Closing Date | 2024-11-06 11:30 AM |
| Tender Value | Refer Document | Tender Location | Delhi , New Delhi , Delhi |
| Tender Category | Services | Product Category | Software and IT Solutions Tenders |
- Tender TitleRfp For Selection Of Service Provider For Management, Maintenance And Operations Of Contact Center And Customer Relationship Management Solution (crm)
- Tender ID2024_PSB_771389_1
- Tender Reference NumberPSB/HOTP/02/2024-25
- Tender TypeOpen Tender
- Tender Opening Date2024-09-11 12:30 PM
- Tender Closing Date2024-11-06 11:30 AM
- Tender Value Refer Document
- Tender LocationDelhi,New Delhi, Delhi
- Tender CategoryServices
- Product CategorySoftware and IT Solutions Tenders
Important Dates
| ePublished Date | 2024-09-11 12:30 PM | Bid Opening Date | 2024-11-06 12:00 PM |
| Document Download Start Date | 2024-09-11 12:30 PM | Document Download End Date | 2024-11-06 11:30 AM |
| Bid Submission Start Date | 2024-09-11 12:30 PM | Bid Submission End Date | 2024-11-06 11:30 AM |
| Clarification start Date | 2024-09-11 12:30 PM | Clarification End Date | 2024-09-20 06:30 AM |
| Bid Validity Period (in Days) | 180 |
- ePublished Date 2024-09-11 12:30 PM
- Bid Opening Date2024-11-06 12:00 PM
- Document Download Start Date2024-09-11 12:30 PM
- Document Download End Date2024-11-06 11:30 AM
- Clarification End Date2024-09-11 12:30 PM
- Clarification End Date2024-09-20 06:30 AM
- Bid Submission Start Date2024-09-11 12:30 PM
- Bid Validity Period (in Days)180
Cost Specification
| Tender Fee | ₹ 29500 |
| EMD (Earnest Money Deposit) | ₹ 50,00,000 |
| EMD Fee Type | Fixed |
| Payment Instruments/Mode | Offline |
Tender Description
Work Description - Rfp For Selection Of Service Provider For Management, Maintenance And Operations Of Contact Center And Customer Relationship Management Solution (crm)
The Punjab and Sind Bank (PSB) invites sealed bids for an open tender (Tender ID: 2024_PSB_771389_1, Reference No: PSB/HOTP/02/2024-25) for the selection of a service provider to manage, maintain, and operate its contact center and Customer Relationship Management (CRM) solution. The work involves a 60-day contract, with bids due by 06 November 2024, 05:00 PM. Tender documents are available for download from 11 September 2024, 06:00 PM to 06 November 2024, 05:00 PM. A pre-bid meeting will be held on 26 September 2024 at 11:00 AM at the PSB Corporate Office, HO Transformation Projects Department, 2nd floor, Block-3, NBCC Complex, East Kidwai Nagar, New Delhi -110023. A tender fee of ₹29,500 and an EMD of ₹5,000,000 are required. Bid opening will take place on 06 November 2024, 05:30 PM in New Delhi. Further details are available in the tender document, "Contact Center RFP.pdf," downloadable from the PSB tender portal.
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Tender Contact Details
| Office Inviting Bids | Gm |
| Address | Corporate Office
 Ho Transformation Projects Department,
 2nd Floor, Block - 3, Nbcc Complex,
 East Kidwai Nagar, New Delhi -110023 |
| Contact Details | NA |
| NA | |
| Website | NA |
Documents
- Document Not Available
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