Work Description - Rfp For Selection Of Service Provider For Management, Maintenance And Operations Of Contact Center And Customer Relationship Management Solution (crm)

Punjab and Sind Bank is inviting bids for the selection of a service provider for the Management, Maintenance, and Operations of its Contact Center and Customer Relationship Management Solution (CRM). The tender, identified as PSB/HOTP/02/2024-25, is an open tender with a deadline for bid submission of October 4th, 2024, at 5:00 PM. The successful bidder will be responsible for managing and maintaining the bank's contact center, ensuring seamless customer service and efficient CRM operations. Interested parties must submit a tender fee of ₹29,500 and an Earnest Money Deposit of ₹5,000,000, payable to Punjab and Sind Bank. The bid opening date is October 4th, 2024, at 5:30 PM, at the Corporate Office, HO Transformation Projects Department, 2nd floor, Block - 3, NBCC Complex, East Kidwai Nagar, New Delhi -110023. Detailed tender documents, including the Request for Proposal (RFP), are available for download starting September 11th, 2024, at 6:00 PM.