Haryana Board Corporation Tender
Appointment Of An Agency Firm For Operation And Management Of Single Window Call Center Services At Centralized Call Center And Bijli Suvidha Kendra Bsk In Dhbvnl
- Opening DateNov 08, 2024
- Closing DateJan 27, 2025
- Tender Amount ₹ 26.28 Cr
Tender Overview
| Tender Title | Appointment Of An Agency Firm For Operation And Management Of Single Window Call Center Services At Centralized Call Center And Bijli Suvidha Kendra Bsk In Dhbvnl | ||
| Tender ID | 2024_HBC_409041_1 | Tender Reference Number | 03/IT/Call Center/2024-25 |
| Tender Type | Open Tender | ||
| Tender Opening Date | 2024-11-08 05:30 AM | Tender Closing Date | 2025-01-27 07:30 AM |
| Tender Value | ₹ 26.28 Cr | Tender Location | Hisar , Hisar , Haryana |
| Tender Category | Services | Product Category | Consultancy Services Tenders, Telecommunication Services Tenders |
- Tender TitleAppointment Of An Agency Firm For Operation And Management Of Single Window Call Center Services At Centralized Call Center And Bijli Suvidha Kendra Bsk In Dhbvnl
- Tender ID2024_HBC_409041_1
- Tender Reference Number03/IT/Call Center/2024-25
- Tender TypeOpen Tender
- Tender Opening Date2024-11-08 05:30 AM
- Tender Closing Date2025-01-27 07:30 AM
- Tender Value ₹ 26.28 Cr
- Tender LocationHisar,Hisar, Haryana
- Tender CategoryServices
- Product CategoryConsultancy Services Tenders, Telecommunication Services Tenders
Important Dates
| ePublished Date | 2024-11-08 05:30 AM | Bid Opening Date | 2025-01-29 09:30 AM |
| Document Download Start Date | 2024-11-08 05:30 AM | Document Download End Date | 2025-01-27 07:30 AM |
| Bid Submission Start Date | 2024-11-08 05:30 AM | Bid Submission End Date | 2025-01-27 07:30 AM |
| Clarification start Date | Clarification End Date | ||
| Bid Validity Period (in Days) | 180 |
- ePublished Date 2024-11-08 05:30 AM
- Bid Opening Date2025-01-29 09:30 AM
- Document Download Start Date2024-11-08 05:30 AM
- Document Download End Date2025-01-27 07:30 AM
- Clarification End Date
- Clarification End Date
- Bid Submission Start Date2024-11-08 05:30 AM
- Bid Validity Period (in Days)180
Cost Specification
| Tender Fee | ₹ 7080 |
| EMD (Earnest Money Deposit) | ₹ 10,00,000 |
| EMD Fee Type | Fixed |
| Payment Instruments/Mode | Online |
Tender Description
Work Description - Appointment Of An Agency Firm For Operation And Management Of Single Window Call Center Services At Centralized Call Center And Bijli Suvidha Kendra Bsk In Dhbvnl
The Haryana Board Corporation (DHBVN) invites open tenders (Tender ID: 2024_HBC_409041_1, Reference No: 03/IT/Call Center/2024-25) for the appointment of an agency firm to operate and manage single-window call center services at its centralized call center and Bijli Suvidha Kendra (BSK) in Hisar. The tender, valued at ₹26,27,65,000, requires a fixed EMD of ₹1,000,000 and a tender fee of ₹7,080. The bid submission period begins November 8th, 2024, at 11:00 AM and concludes January 27th, 2025, at 1:00 PM, with bid opening scheduled for January 29th, 2025, at 3:00 PM. Interested firms must submit two covers: a technical cover (.pdf) and a price bid (.xls). A pre-bid meeting will be held on November 18th, 2024, at 11:00 AM at the CE/IT office, Vidyut Sadan, Vidyut Nagar, Hisar (Pincode: 125005). The tender documents can be downloaded from [insert download link here] from November 8th, 2024, to January 27th, 2025. Successful bidders will be responsible for operation and management of the call centers for a period to be determined in the contract.
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Tender Contact Details
| Office Inviting Bids | Ce/it |
| Address | Ce/it, Vidyut Sadan, Vidyut Nagar, Hisar |
| Contact Details | NA |
| NA | |
| Website | NA |
Documents
- Document Not Available
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