Haryana Board Corporation Tender

Services
Consultancy Services
+ 2
Telecommunication Services
Software and IT Solutions

Appointment Of An Agency Firm For Operation And Management Of Single Window Call Center Services At Centralized Call Center And Bijli Suvidha Kendra Bsk In Dhbvnl

  • Opening DateNov 08, 2024
  • Closing DateFeb 10, 2025
  • Tender Amount ₹ 26.28 Cr

Tender Overview

Tender Title Appointment Of An Agency Firm For Operation And Management Of Single Window Call Center Services At Centralized Call Center And Bijli Suvidha Kendra Bsk In Dhbvnl
Tender ID2024_HBC_409041_1Tender Reference Number03/IT/Call Center/2024-25
Tender TypeOpen Tender
Tender Opening Date2024-11-08 05:30 AMTender Closing Date2025-02-10 07:30 AM
Tender Value ₹ 26.28 Cr Tender LocationHisar , Hisar , Haryana
Tender CategoryServicesProduct CategoryConsultancy Services Tenders, Telecommunication Services Tenders, Software and IT Solutions Tenders
Tender Overview
  • Tender TitleAppointment Of An Agency Firm For Operation And Management Of Single Window Call Center Services At Centralized Call Center And Bijli Suvidha Kendra Bsk In Dhbvnl
  • Tender ID2024_HBC_409041_1
  • Tender Reference Number03/IT/Call Center/2024-25
  • Tender TypeOpen Tender
  • Tender Opening Date2024-11-08 05:30 AM
  • Tender Closing Date2025-02-10 07:30 AM
  • Tender Value ₹ 26.28 Cr
  • Tender LocationHisar,Hisar, Haryana
  • Tender CategoryServices
  • Product CategoryConsultancy Services Tenders, Telecommunication Services Tenders, Software and IT Solutions Tenders

Important Dates

ePublished Date 2024-11-08 05:30 AM Bid Opening Date2025-02-11 09:30 AM
Document Download Start Date2024-11-08 05:30 AMDocument Download End Date2025-02-10 07:30 AM
Bid Submission Start Date2024-11-08 05:30 AMBid Submission End Date2025-02-10 07:30 AM
Clarification start DateClarification End Date
Bid Validity Period (in Days)180
Important Dates
  • ePublished Date 2024-11-08 05:30 AM
  • Bid Opening Date2025-02-11 09:30 AM
  • Document Download Start Date2024-11-08 05:30 AM
  • Document Download End Date2025-02-10 07:30 AM
  • Clarification End Date
  • Clarification End Date
  • Bid Submission Start Date2024-11-08 05:30 AM
  • Bid Validity Period (in Days)180

Cost Specification

Tender Fee ₹ 7080
EMD (Earnest Money Deposit) ₹ 10,00,000
EMD Fee Type Fixed
Payment Instruments/Mode Online

Tender Description

Work Description - Appointment Of An Agency Firm For Operation And Management Of Single Window Call Center Services At Centralized Call Center And Bijli Suvidha Kendra Bsk In Dhbvnl

The Haryana Board Corporation (DHBVN), under the authority of CE/IT, Vidyut Sadan, Vidyut Nagar, Hisar, invites open tenders (Tender ID: 2024_HBC_409041_1, Tender Reference Number: 03/IT/Call Center/2024-25) for the appointment of an agency firm to operate and manage single-window call center services at the centralized call center and Bijli Suvidha Kendra (BSK) in DHBVNL, Hisar. The tender, valued at ₹26,27,65,000, requires a fixed EMD of ₹10,00,000 and a tender fee of ₹7,080. Tender documents are available for download from November 8th, 2024, 11:00 AM to February 10th, 2025, 1:00 PM. Bid submission opens November 8th, 2024, 11:00 AM and closes February 10th, 2025, 1:00 PM, with bid opening scheduled for February 11th, 2025, 3:00 PM online. A pre-bid meeting will be held on November 18th, 2024, 11:00 AM at the CE/IT office in Hisar. Interested firms must submit two covers: a technical cover (.pdf) and a price bid (.xls). The work involves a significant service provision with a bid validity of 180 days. Withdrawal of bids is allowed. Payment for the tender fee and EMD must be made online. Further details are available in the tender documents.

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Tender Contact Details

Office Inviting Bids Ce/it
AddressCe/it, Vidyut Sadan, Vidyut Nagar, Hisar
Contact Details NA
Email NA
Website NA

Documents

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