Work Description - Appointment Of Service Provider For Design, Development, Integration, Deployment And Maintenance Of Grievance Management System And Associated Customer Relationship Module (crm) For Pradhan Mantri Surya Ghar Muft Bijli Yojna (pmsg- Mby) On Saas Model

The Rural Electrification Corporation Limited (REC Limited) invites bids for an open tender (Tender ID: 2024_RECL_776600_1, Reference Number: GEM/2024/B/5544041) to appoint a service provider for the design, development, integration, deployment, and maintenance of a Grievance Management System and associated Customer Relationship Module (CRM) for the Pradhan Mantri Surya Ghar Muft Bijli Yojna (PMSG-MBY) on a SaaS model. The project involves a lump-sum contract with a tender value of ₹0.00 and a period of 1095 days. A pre-bid meeting will be held via video conference at REC CO Gurugram on November 4th, 2024, at 1:00 PM. Bid submission opens October 28th, 2024, at 1:20 PM and closes November 14th, 2024, at 3:00 PM, with bid opening at 3:30 PM on the same day. Interested parties must submit two covers (technical and financial) and provide a fixed EMD of ₹5,29,050 payable to REC Limited at Gurugram. EMD through BG/ST or EMD exemption is allowed. For further details, including NDA/Pre-Qualification requirements, please refer to the tender documents, downloadable from [Insert Link Here] between October 28th and November 14th, 2024. The tender inviting authority is Parveen Jatoth at REC CO Gurugram.