Work Description - Provision Of The Services Of Customer Care Officer And Commercial Supervisor At Station Of Metro Lines 2a And 7 And Upcoming Metro Lines

The Mumbai Metropolitan Region Development Authority (MMRDA), through its Managing Director, invites open tenders (Tender Reference Number: MMMOCL/OP/COM/02/2024) for the provision of Customer Care Officer and Commercial Supervisor services at stations across Metro Lines 2A, 7, and upcoming lines. This lump-sum contract, with a total tender value of ₹37,74,28,174, requires a fixed Earnest Money Deposit (EMD) of ₹1,88,71,409 and a tender fee of ₹12,300. The tender documents are available for download from November 11th, 2024, 6:00 PM to December 16th, 2024, 6:00 PM. Bids must be submitted online by December 16th, 2024, 6:00 PM, with opening scheduled for December 18th, 2024, 11:00 AM at the MMMOCL Head Office located at NaMTTRI Building, Plot No R13 E Block, Bandra Kurla Complex, Bandra E, Mumbai 400051, Maharashtra, India. A pre-bid meeting will be held on November 25th, 2024, 11:30 AM at the same address. The bid validity period is 180 days. Interested parties must submit three covers: a fee cover, a pre-qualification/technical cover, and a financial cover (BOQ). Further details are available in the tender documents.