Work Description - Provision Of The Services Of Customer Care Officer And Commercial Supervisor At Station Of Metro Lines 2a And 7 And Upcoming Metro Lines

The Mumbai Metropolitan Region Development Authority (MMRDA), through its Managing Director, invites open tenders (Tender ID: 2024_MMRDA_1114234_1, Reference Number: MMMOCL/OP/COM/02/2024) for the provision of Customer Care Officer and Commercial Supervisor services at stations across Metro Lines 2A, 7, and upcoming lines. This lump-sum contract, valued at ₹37,74,28,174, requires a fixed EMD of ₹1,88,71,409 (no BG/ST or exemption allowed) and a tender fee of ₹12,300 (no exemption allowed). Online payment is mandatory. Documents are available for download from 28 October 2024, 6:00 PM to 25 November 2024, 6:00 PM. Bid submission opens 28 October 2024, 6:00 PM and closes 25 November 2024, 6:00 PM, with bid opening scheduled for 27 November 2024, 11:00 AM at the MMMOCL Head Office, NaMTTRI Building, Plot No R13 E Block, Bandra Kurla Complex, Bandra E, Mumbai 400051, Maharashtra, India. A pre-bid meeting will be held on 11 November 2024, 11:30 AM at the same address. The bid validity period is 180 days. Interested parties should refer to the tender documents for details regarding pre-qualification and submission requirements.