Work Description - As Per Tender

The Panvel Municipal Corporation (PMC) invites sealed bids for an open tender (Tender ID: 2024_PMC_1114480_1, Reference Number: PMC/IT/11/2024) for the "Provision for the Development and Deployment of a Digital Customer Interaction Framework Call Center for public grievance suggestions." This project, categorized as Miscellaneous Services, requires the development and deployment of a digital call center solution to handle public grievances and suggestions within the PMC area. The tender involves a fixed EMD of ₹284,000 and a tender fee of ₹24,100 (non-refundable). Bid submission opens October 12th, 2024, at 9:00 AM and closes November 4th, 2024, at 1:00 PM. Bid opening is scheduled for November 5th, 2024, at 1:00 PM at the PMC Office, Panvel. A pre-bid meeting will be held on October 21st, 2024 at 12:00 PM in the Conference Hall at the PMC Office, Panvel. The contract is for a period of 1825 days. Interested bidders can download tender documents starting October 12th, 2024, from the PMC website. All submissions must adhere to the specifications detailed in the tender documents. The Additional Commissioner, PMC Office, Panvel, is the tendering authority.