Work Description - Inviting Tender For Getting Toll Free Services To Short Code 1912 Through Sip Trunking Technology For Lodging All Type Of Complaints Of Pspcl Consumers On Called Party Pays Basis (toll Free).

The Department of Power, Punjab State Power Corporation Limited (PSPCL), invites open tenders (Tender ID: 2024_POWER_127445_1, Reference Number: 326/CE-IT) for providing toll-free services to short code 1912 via SIP Trunking technology. This initiative aims to facilitate efficient complaint lodging for PSPCL consumers on a Called Party Pays basis. The tender, managed by CE/IT Patiala (O/o. CE/IT, PSPCL, Patiala), requires a fixed EMD of ₹650,000 and a tender fee of ₹8,260. Interested bidders can download tender documents from September 19th, 2024, 3:00 PM to October 25th, 2024, 11:00 AM, with bid submission closing on October 25th, 2024, at 11:00 AM and opening at 2:30 PM in Ludhiana. The contract is for 365 days. Three covers are required: one for fee and EMD, one for pre-qualification/technical documents, and one for financial bids. Detailed specifications and submission guidelines are available in the tender documents.