Educational Consultants India Limited Tender

Work Description - Request For Proposal For Setting Up And Carrying Out Call Centre Operations For Study In India Program

Educational Consultants India Limited (EdCIL), a Central Government Ministry/Department, invites bids for an open tender (Tender ID: 2025_EDCIL_785120_1, Reference Number: EdCIL/SII/CALLCENTRE/01/2025) for the establishment and operation of a call center supporting the "Study in India" program. The DGM (SII) at EdCIL House, 18-A, Sector 16-A, Noida, PIN 201301 (U.P.) is the tendering authority. This Request for Proposal (RFP) seeks consultancy services to set up and manage call center operations for a period of 365 days. The tender documents are available for download from January 13th, 2025, 6:00 PM to February 10th, 2025, 6:00 PM. Bid submission opens on January 13th, 2025, 6:00 PM and closes on February 10th, 2025, 6:00 PM, with bid opening scheduled for February 11th, 2025, at 9:00 AM in Noida. A fixed Earnest Money Deposit (EMD) of ₹2,00,000 is required, payable to EdCIL India Limited in Noida. The tender involves two covers: a technical bid and a financial bid, both in .pdf format. A pre-bid meeting will be held on January 22nd, 2025, at 6:00 PM at the same Noida address. Withdrawal of bids is permitted.